Craft Exceptional Member Experiences

Turning Engagement into Renewals, Referrals, and Revenue

When: May 27, 2026 | 1:30 pm - 2:30 pm ET
Where: Virtual Webinar
Rates:

• $45 for Members
• $75 for Non-members 

CAE Hours: 1 CAE Hour

Facilitated by:
Jim Tincher

Register Now

About this Webinar

Associations don’t grow on satisfaction—they grow on what members do: renew, attend, refer, and advocate. In this practical webinar, Jim Tincher will share a simple “Member Experience Chain of Value” that connects operations to member sentiment, sentiment to behaviors, and behaviors to financial outcomes. You’ll leave with a clear method to identify the member behaviors that matter most, determine the emotions that drive those behaviors, and choose one “Emotional North Star” your team can design around immediately.

What You Will Learn

• Use the Member Experience Chain of Value to connect member experience work to retention and revenue outcomes
• Identify the member behaviors that matter most (renewal, event attendance, referrals, self-service) and how to measure impact
• Learn a repeatable method to uncover the emotions that drive member behaviors using existing surveys + member interviews
• Define one Emotional North Star and pick specific operational actions that create it

Questions? Call 317-328-4636 or email [email protected]