Service Recovery: Turn Misunderstandings into Opportunities for Loyalty

Speaker: Erin O'Malley

1 Hour CAE

Use the Deflate, Relate, Elevate Formula to create raving fans!

Even with the best-laid plans, mistakes happen. Things go wrong. Your customers get frustrated, angry, upset, or even move to your competition. However, when handled with care and empathy, these misunderstandings can actually increase trust, create lasting loyalty, and build stronger relationships. Bonus: no more discounts, freebies, or giveaways. In this workshop, the Deflate, Relate, Elevate framework will prepare you to turn these misunderstandings into opportunities and create connection. You'll learn how to deflate intense situations, relate through empathy, and solve the issue with a happy client, and bottom line.

Registration Fees:

$45 for Members
$75 for Non-members 

Register Now

Questions? Call 317-328-4636 or email [email protected] 

ISAE is a CAE Registered Provider. The program(s) linked above meet the requirements for fulfilling the professional development requirements to earn or maintain the Certified Association Executive credential. Every program that we offer that has been approved for CAE credit will clearly identify the number of CAE credits granted for full participation. We will maintain records of your participation in accordance with CAE policies. For more information about the CAE credential or Registered Provider program, please visit www.asaecenter.org/cae.